We offer 24/7 online support via email. We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective assistance over the phone. We decided to keep our support online for a few reasons:
• We can instantly view the website, product pages, account activity, order history, shipping details and other information so we can troubleshoot effectively.
•It's faster. We can quickly get to the bottom of your questions without putting you on hold.
•Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets, so you won't have to repeat questions.
•If the issue requires a phone conversation, we do allow you to schedule a call with us. Please create a support ticket, give your phone number, and request a call.