Customer Support

Information about our Customer Service.

What is the return policy?
When you shop with us on Xtrema.com, we want you to be entirely satisfied. If for any reason you are not satisfied with your purchase, you may return your u...
Fri, 1 Mar, 2024 at 11:23 AM
What if I return a product that I have used?
There is a 15% restocking fee for products that have been cooked with and that are returned uncleaned.  All returns are donated and must be cleaned and in o...
Mon, 20 Mar, 2023 at 2:09 PM
What are the details of your warranty?
PURE CERAMIC COOKWARE LIMITED 10-YEAR WARRANTY – CERAMCOR, LLC. WARRANTY IS ONLY FOR PRODUCT REPLACEMENTS, NOT REFUNDS. THE WARRANTY COVERS: ALL XTR...
Mon, 10 Jun, 2024 at 12:43 PM
How do I create an account?
Click the "Sign in" link located at the top right area of our site. Click "Create account" Enter your first name, last name, email ...
Sat, 13 Feb, 2021 at 1:25 AM
Why don’t you offer phone support?
We offer 24/7 online support via email.  Send your message to support@xtrema.com or use this form: https://support.xtrema.com/support/tickets/new We don...
Sat, 13 Feb, 2021 at 1:25 AM
What if the product I just purchased goes on sale?
How to get a price adjustment with Xtrema: Please contact customer service with your order number within 7 days of placing your order to receive a price adj...
Mon, 14 Jun, 2021 at 4:26 PM