Have a return? Please visit our returns center.

Customer Support

Information about our Customer Service.

What is the return policy?
When you shop with us on Xtrema.com, we want you to be entirely satisfied. If for any reason you are not satisfied with your purchase, you may return your un...
Tue, 29 Jan, 2019 at 10:47 AM
What if I return a product that I have used?
There is a 25% restocking fee for products that have been cooked with and that are returned uncleaned.  All returns are donated and must be cleaned and in o...
Tue, 29 Jan, 2019 at 10:48 AM
What are the details of your warranty?
PURE CERAMIC COOKWARE LIMITED 10-YEAR WARRANTY – CERAMCOR, LLC. WARRANTY IS ONLY FOR PRODUCT REPLACEMENTS, NOT REFUNDS. THE WARRANTY COVERS: ALL XTR...
Mon, 1 Apr, 2019 at 1:12 PM
How do I create an account?
Click the "Sign in" link located at the top right area of our site. Click "Create account" Enter your first name, last name, email ...
Mon, 1 Apr, 2019 at 3:10 PM
Why don’t you offer phone support?
We offer 24/7 online support via email.  We don't offer phone support because we truly believe it wouldn't be possible to provide the same effecti...
Wed, 21 Aug, 2019 at 4:34 PM
Rewards Program