Customer Support
Information about our Customer Service.
When you shop with us on Xtrema.com, we want you to be entirely satisfied. If for any reason you are not satisfied with your purchase, you may return your u...
Fri, 1 Mar, 2024 at 11:23 AM
There is a 15% restocking fee for products that have been cooked with and that are returned uncleaned. All returns are donated and must be cleaned and in o...
Mon, 20 Mar, 2023 at 2:09 PM
PURE CERAMIC COOKWARE LIMITED 10-YEAR WARRANTY – CERAMCOR, LLC. WARRANTY IS ONLY FOR PRODUCT REPLACEMENTS, NOT REFUNDS. THE WARRANTY COVERS: ALL XTR...
Mon, 10 Jun, 2024 at 12:43 PM
Click the "Sign in" link located at the top right area of our site. Click "Create account" Enter your first name, last name, email ...
Sat, 13 Feb, 2021 at 1:25 AM
We offer 24/7 online support via email. Send your message to support@xtrema.com or use this form: https://support.xtrema.com/support/tickets/new We don...
Sat, 13 Feb, 2021 at 1:25 AM
How to get a price adjustment with Xtrema: Please contact customer service with your order number within 7 days of placing your order to receive a price adj...
Mon, 14 Jun, 2021 at 4:26 PM