When you shop with us on Xtrema.com, we want you to be entirely satisfied. If for any reason you are not satisfied with your purchase, you may return your items for a replacement or refund of the purchase price within 30 days of delivery. You must pay for return shipping; shipping costs are non-refundable. Items are not eligible for return 30 days after delivery. The return policy is valid on purchases of products made directly at Xtrema.com. You must have a valid order number or proof of purchase. There is a restocking fee of up to 30% for products that are returned cooked in, used, unclean, missing accessories, damaged or not in the original packaging. For more information, visit to our Returns page.